Download zip folder doesnt have all files

This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. I have the same question Report abuse. Details required :. Cancel Submit. Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders.

Join a discussion or start your own today. You can download the contents of an entire Dropbox folder via dropbox. Why is that the process of doing this, following the directions on that page, fails more often than it succeds?

I have a Dropbox Plus account that I pay my hard earned money for and the service provided doesn't work as advertised. Something in your company's zipping process gives up most of the time and finishes with a zip file that doesn't contain all the files and therefore will not unzip because the zip file is invalid.

Google drive will take a large folder and create several zip files with no problem at all EVERY time and never fail.

This issue with Dropbox is very frustrating. I need to get my files off Dropbox without taking the time of downloading just a few files at a time. Correct your product so we users can use the service effeciently.

Go to Solution. First of all, let me say thank you all so much for your patience while our engineering team investigated this problem. The good news is that we found the issue causing downloads to intermittently fail or download incomplete. A fix was released last night and from the testing that we've performed this looks to have been resolved completely.

You should find that downloads from the website of up to 20 GB or 10, files now complete successfully. If anybody is still seeing issues with the download functionality on our website, can they please reply back and let me know? View solution in original post.

I have been dealing with this issue with no answer from Dropbox support since Friday February 2nd Any file or folder over 1GB fails on direct download. Using "add to my Dropbox" gets around the issue, but some clients I work with will don't have a Dropbox account.

Folders, which are automatically zipped by Dropbox, appear to have downloaded correctly, but unzip to directory errors, a quick check of the zip file size will verify that the who folder did not correctly download. Jay Community Moderator Dropbox dropbox. Did this post help you? If so, please give it a Like below. Try to explore that angle and see if it works. Next up: Is your Google Drive storage space running out?

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